Refund Policy

Our refund and return policy lasts 30 days from the date your tracking number shows your order was delivered. If more than 30 days have gone by since your purchase was received, unfortunately, we can’t offer you a refund or replacement.  

Returns

To be eligible for a return and refund, your item must be returned unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The timeframe depends on your bank.

Refunds

If you wish to request a return and refund, please follow the steps below within in 30 days of receiving the product:

Email us at support@wanderfulgoods.com and include:

• Name
• Order Number
• Any information of why you are requesting a return and refund

Please note that we do not cover the return shipping costs. Items sent back to us without first requesting a return will not be accepted. Restocking and shipping fees may apply.

We do not offer refunds or replacements when customers enter the wrong shipping address. Do not send your purchase back to the address from which it came.  

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you.  You will need to pay a shipping and handling fee to cover the costs of reshipping.  If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance.  There will be a 30% restocking fee taken out of the refund as well.  

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier.  Sometimes they end up lost in transit.  In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge.  If you want to change the address, you will need to pay the shipping and handling fee. 

For inquiries and any other concerns, you may contact us through the following channels:

Email: support@wanderfulgoods.com

Mon-Fri: 9am-5pm CT